Royal Vincit Casino Privacy Policy

This Privacy Policy explains how Royal Vincit collects, uses and protects the personal information we hold about you when you use our website and services. We take your privacy seriously and describe below the types of data we collect, how we use it, who we share it with, and the choices you have about your information.

Types of data we collect

We collect information you provide directly and information gathered automatically when you use our site. This helps us operate accounts, process payments, protect accounts and provide customer support.

Personal data

Personal data includes name, date of birth, postal address, email address, telephone number and identity documents you supply for verification. We also keep account details such as username, chosen currency and communication preferences.

Technical data

Technical data covers device information, IP address, browser type, operating system, mobile identifiers and location data where you allow it. We also record log data about visits, pages viewed and actions taken on the site to maintain and improve services.

Transactional data

Transactional data relates to deposits, withdrawals, bets, game activity and payment method details. We store records of transactions and any correspondence about financial matters to comply with our operational and security obligations.

How we use information

We use your information to create and manage your account, process payments, verify identity, detect and prevent fraud, respond to enquiries and provide customer support. We also use data for compliance checks, internal reporting and to maintain the security and integrity of our services.

Data protection practices

We protect your information using industry-standard technical and organisational measures, including encryption of sensitive data in transit and at rest, access controls and regular security reviews. Only authorised staff and service providers may access personal information as needed to perform their duties.

Cookies and tracking technologies

We use cookies and similar technologies to operate the site, remember preferences and deliver relevant content. Some cookies are essential for the service to function, while others help us measure performance and personalise your experience. You can manage cookie settings in your browser or through our cookie banner.

User rights

You have rights over your personal information, including the right to access, correct or request deletion of data, and to object to certain uses. You can also request restrictions on processing or ask for a copy of your personal data in a portable format where applicable.

Access, correction and deletion

To exercise your rights, contact us and we will respond within a reasonable time. We may need to verify your identity before fulfilling requests and may retain certain information where required for legal, regulatory or legitimate business reasons.

Information sharing and third parties

We share personal information with trusted third parties where necessary to provide services, including payment processors, identity verification providers, fraud prevention services and customer support platforms. We require these providers to handle data securely and only for the purposes we specify. We will not sell your personal information.

Privacy policy updates

We may update this policy to reflect changes in our practices. When we make material changes we will notify you by posting the revised policy on our site and, where appropriate, by other means. Please check this page regularly for updates.

Contact

If you have questions or wish to make a privacy request, please contact our Data Protection team at [email protected]. We will aim to respond promptly and helpfully to any enquiry about your personal information.